OBJECTIVE
+ Provide UX direction on the primary management interfaces located within the 8x8 ecosystem. As part of the process of tech acquisitions 8x8 clients have been split between a number of administrative platforms. I worked with product leads to integrate functionality into the primary admin tool to enable migration of customers on legacy platforms to upgrade to Configuration manager the organisations primary platform
+ Partner with Product / Support / Engineering to investigate opportunities to deliver the corporations first self service admin solution aimed at reducing spend on small business installs which presently account for a large proportion of support calls.
+ Extend Oxygen design system to facilitate roll out of 8x8 Express, the self service application launched across US, with future roll outs across UK and mainland Europe.
+ Increase cross team collaboration; working with the design lead to promote in-house and remote testing within the design cohort with a view to integrating research fully into the teams practices.
UX testing via Browserstack
Guerilla testing concepts with existing customers, colleagues, engineers
Limited release cycle, user interviews supporting iterative refinement
Monitoring engagement via Quantum Metrics, customer profiling via Salesforce
+ Partner with Product / Support / Engineering to investigate opportunities to deliver the corporations first self service admin solution aimed at reducing spend on small business installs which presently account for a large proportion of support calls.
+ Extend Oxygen design system to facilitate roll out of 8x8 Express, the self service application launched across US, with future roll outs across UK and mainland Europe.
+ Increase cross team collaboration; working with the design lead to promote in-house and remote testing within the design cohort with a view to integrating research fully into the teams practices.
UX testing via Browserstack
Guerilla testing concepts with existing customers, colleagues, engineers
Limited release cycle, user interviews supporting iterative refinement
Monitoring engagement via Quantum Metrics, customer profiling via Salesforce
INVOLVEMENT
UX on 3 Products [ SAAS Solutions ]
UX on First Self Service Product
PROJECT LEADS
Matthew Dakeyne - UX/UI Director
Dragos Andronic - Snr Product Owner
Hugh Davie - Snr Product Owner
TECHNOLOGIES
Salesforce
Quantum Metrics
User Testing
Browserstack
Hotjar
UX on 3 Products [ SAAS Solutions ]
UX on First Self Service Product
PROJECT LEADS
Matthew Dakeyne - UX/UI Director
Dragos Andronic - Snr Product Owner
Hugh Davie - Snr Product Owner
TECHNOLOGIES
Salesforce
Quantum Metrics
User Testing
Browserstack
Hotjar
UX AUDIT Configuration Manager
(Now Admin Manager)
(Now Admin Manager)
+ Mapping 8x8 Ecosystem, onboarding process.
+ Heuristic review, User Interviews, Cross team Interviews
+ Completed with supplementary context from user interviews (customers, 8x8 architects, 8x8 support team, deployment engineers)
+ Heuristic review, User Interviews, Cross team Interviews
+ Completed with supplementary context from user interviews (customers, 8x8 architects, 8x8 support team, deployment engineers)
SEARCH Configuration Manager
(Now Admin Manager)
(Now Admin Manager)
+ One of three core issues highlighted by UX Audit, prioritised for analysis, design and development to production
+ Mixed methods research employed to expand conversations driving product evolution
8x8 EXPRESS
8x8's First Self Service Solution
Harnessing the power of enterprise Telco - for a Small Business solution
8x8's First Self Service Solution
Harnessing the power of enterprise Telco - for a Small Business solution
EXTERNAL SAMPLES - UX / Analysis / Prototyping
CONTACT DETAILS
Linkedin profile
CV & Casefiles
Linkedin profile
CV & Casefiles