I am a creative, client facing UX consultant with grounding in usability engineering, behavioural science, and the technical knowledge and expertise to take projects through development, and delivery. With over 20 years of combined experience in UX, analysis and delivery. I have led analysis and front end, supporting streams, translating weighty project specifications into creative, validated concepts.
I spent the first decade of my career embedded in agencies, and tight knit teams working at both local, national and multinational levels to deliver campaigns that enable clients to deliver their message with passion and vision.
I spent the first decade of my career embedded in agencies, and tight knit teams working at both local, national and multinational levels to deliver campaigns that enable clients to deliver their message with passion and vision.
Collaborative
+ Proactively supporting stakeholders, teams and customers
+ Facilitating workshop delivery with strategic preparation, data, delivery
+ Leading scrum ceremonies, reporting in self organising / tight knit teams
Pushing for better
+ Spearheading mixed method UXR, and analysis amongst design teams (with or without UXR team)
+ Continuous discovery - tactical UXR (focussed, reactive, discrete)
+ Working with subject matter experts, customer success, and support - to deliver product / service wide
usability engineering / audits
Get it done
+ Pragmatic: Scoping and outlining approaches to project delivery - to identify and mediate risk,
define artefacts, and key milestones to support product owners / directors
+ Passionate : borrowing all the grey cells in the room - via transparency
+ Invested: firm footing in science which can support product pipeline
(usability engineering, behavioural science)
My goal use digital tools to make the analogue world better
ACTIVITY
Usability engineering
Quant / Qual analysis
Behavioural analysis
Information architecture
Interaction design
Rapid prototyping
Interactive / multi variate prototypes
Mixed methods UXR
Usability testing
Behavioural science
Personal Development Plan
Servant leadership style
Usability engineering
Quant / Qual analysis
Behavioural analysis
Information architecture
Interaction design
Rapid prototyping
Interactive / multi variate prototypes
Mixed methods UXR
Usability testing
Behavioural science
Personal Development Plan
Servant leadership style
TOOLS
Sketch / Zeplin
Axure / XD / Figma
Adobe Creative Suite
Quantum Metrics
Tableau / Medallia Decibel
Server logs / Error logs
Adobe Analytics
Userzoom / Typeform / Hotjar
Browserstack
DEV
Front end development
(PHP, C#, Velocity, PL/SQL, Javascript, JQuery)
Whether supporting...
UX/UXR(1), evolution from waterfall > agile(2), self organising scrum teams(3), delivery of bespoke development projects(4), refreshing ecommerce portals(5), hunting bugs in complex ecosystems(6), stakeholders(1,2,3,4)
my approach remains consistent...
Great outcomes start with asking the right questions, listening to the answers, and testing hypotheses; transparency is vital.
UX/UXR(1), evolution from waterfall > agile(2), self organising scrum teams(3), delivery of bespoke development projects(4), refreshing ecommerce portals(5), hunting bugs in complex ecosystems(6), stakeholders(1,2,3,4)
my approach remains consistent...
Great outcomes start with asking the right questions, listening to the answers, and testing hypotheses; transparency is vital.
My greatest asset is always the minds in the room, my tools / experience lenses I can apply to find solutions whether that be product, programmatic, cross team communication, roadblocks in sprint.
(1) Julie Kennedy, Director of UX/UI - Saint Gobain, Matthew Dakeyne, Director of UX/UI - 8x8
(2) Chris Paul, Kieren Wright, Holly Donohue, Product Team - Aquila Heywood - Altair Product Line
(3) Andrew Luckcraft, Director of Product - Saint Gobain
(4) Bill Bruce, Director of Operations - CLS
(5) Jeremy Brown, Director of Transformation - TCC
(6) Julie Kennedy, Director UX/UI, Jonathan Pearson, Agile Lead, Saint Gobain
(1) Julie Kennedy, Director of UX/UI - Saint Gobain, Matthew Dakeyne, Director of UX/UI - 8x8
(2) Chris Paul, Kieren Wright, Holly Donohue, Product Team - Aquila Heywood - Altair Product Line
(3) Andrew Luckcraft, Director of Product - Saint Gobain
(4) Bill Bruce, Director of Operations - CLS
(5) Jeremy Brown, Director of Transformation - TCC
(6) Julie Kennedy, Director UX/UI, Jonathan Pearson, Agile Lead, Saint Gobain
REFEREES
Julie Kennedy, Dir. UX&UI (Saint Gobain)
Jeremy Brown, Dir. Transformation (TCC)
Chris Reed, Product Mgmt (Saint Gobain)
Charlotte Green, Lead UX (Saint Gobain)
Denver Coakley, Product Owner (Saint Gobain)
Dragos Andronic, Snr Product (8x8)
Sue Alderman, Marketing Manager (TCC)
Julie Kennedy, Dir. UX&UI (Saint Gobain)
Jeremy Brown, Dir. Transformation (TCC)
Chris Reed, Product Mgmt (Saint Gobain)
Charlotte Green, Lead UX (Saint Gobain)
Denver Coakley, Product Owner (Saint Gobain)
Dragos Andronic, Snr Product (8x8)
Sue Alderman, Marketing Manager (TCC)
REFERENCES
Chris Reed, Product (Saint Gobain)
Robert Powell, UX/CX Lead (Saint Gobain)
George Wyeth, Product (Stark)
Dragos Andronic, Snr Product (8x8)
Arvind Sayathyamoorthy Product (8x8)
Jackson Pushpanthan, Snr Dev, (TCC)
Sue Alderman, Marketing Manager (TCC)
Ruth Irvine, Marketing Mgr (CLS)
Jim ODoire, Managing Dir. (Black Diamond)
Zoe Cox, Project Manager (Black Diamond)
Sean Seymour, Team Lead (CIM)
Paul Duckworth, Creative Dir (SNS)
Steven Howes, Senior Dev (ART)